Our Promise

30-Day Money-Back Guarantee

We want you to be completely confident when you upgrade. If Slatebase isn't right for you, we'll refund you — no questions, no awkward conversation.

Full refund within 30 days — guaranteed

No partial refunds. No admin fees. No questions asked.

What the guarantee covers

If you subscribe to any paid Slatebase plan (Starter or Portfolio) and decide within the first 30 days that it's not right for you, we will refund your payment in full.

This applies to both monthly and annual billing. If you paid annually and claim within 30 days, you get the full annual payment back — not just the first month.

30 calendar days from your first payment date. So if you subscribed on 1 July, you have until 31 July to claim. We'll check your subscription start date — you don't need to track it yourself.

How to claim

  1. Email us at hello@slatebase.co.uk with the subject line "Refund request". Use the email address you signed up with.
  2. We'll confirm receipt within one business day. No forms to fill in, no evidence required — just your request.
  3. We'll process the refund immediately. Most refunds appear on your card within 5–10 business days depending on your bank or card issuer.
  4. Your account will remain active until the refund is processed, so you won't lose access to your data in the meantime. You can export everything before your account closes.

What happens to my data?

When a refund is processed your account is closed and your data is scheduled for deletion. Under UK GDPR Article 17 (right to erasure) we remove all personal data within 30 days of account closure.

Before your account closes, you can export all your data at any time via Account → Data → Export all data. This is free on every plan, including Free — it's a legal right, not a paid feature.

Exclusions

The guarantee has a small number of exclusions:

  • Claims made more than 30 days after your first payment date
  • Free plan accounts (there's nothing to refund)
  • Agency tier accounts, which are on custom pricing — please refer to your order agreement for refund terms
  • Additional storage bolt-ons purchased separately (contact us and we'll discuss case by case)
  • Accounts found to have violated our Terms of Service

Frequently asked questions

I upgraded from a Free account and it's been 32 days. Can I still claim?

Unfortunately not — the 30-day window is firm. If you're close to the deadline and unsure whether to claim, email us and we'll advise. In some exceptional circumstances (bereavement, serious illness) we may be able to help — please just ask.

I switched from monthly to annual billing mid-subscription. Does the 30 days reset?

No — the 30-day window starts from your very first paid subscription date, not from the date of any plan change.

Will I receive a VAT receipt for the refund?

Yes. When the refund is processed we'll send a credit note to the email address on your account. If you need this for your accounts, just mention it in your refund email.

I just want to downgrade, not cancel completely. Is that possible?

Absolutely. Downgrading is separate from the guarantee — you can downgrade at any time from your Account settings. The money-back guarantee is there if you want to stop using Slatebase entirely within 30 days.

Still have a question?

We're happy to help — email us directly and we'll respond within one business day.

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